When it comes to the healthcare space, the number of solution and service providers are numerous. At this point, BrightDrive Healthcare Solutions is different, with their deep industry expertise and compliance at the core of its operations. As explained by BrightDrive’s CEO Tina Wellman points out, “It’s one of the most regulated areas in medical billing, watched by variety of regulatory authorities. If any company builds solutions inappropriately, the consequences are going to be tough. What’s important is that if the billed company thinks they’re doing the right thing, it doesn’t matter, because it’s not them that might face regulatory challenges. So, working with a vendor that truly understands this space is extremely important, just like BrightDrive Healthcare Solutions. BrightDrive ensure that its clients stay safe and compliant while adhering to the regulations.”

BrightDrive HCS brings over 30 years of healthcare experience to take the guesswork out of tracking financial performance. More than just a medical billing company, BrightDrive look at its partner’s entire ecosystem and support them at several touchpoints with a consulting arm. BrightDrive provides full access to the customer data understanding the fact that the data is all the client’s. Rather than just being a solution provider, BrightDrive works as a partner and cares about the entire client ecosystem, helps make growth decisions faster and effectively. “As a company, we provide full transparency to the data. In fact, the data is owned by the client. To make the most apt business decisions, they need to know their financial environment,” points Tina.

BrightDrive Healthcare Solutions understands that clinical and reference laboratories are facing several challenges – that they are in one of the most complex and volatile segments in the healthcare industry. As a result, BrightDrive has focused on being a true partner to its array of laboratory customers. The company has developed one of the most effective lab billing and coding, and financial management services on the market today. In fact, the backbone of BrightDrive’s offerings are centered around the latest technologies including artificial intelligence for predictive financial forecasting, and robotic process automation for quality assurance guarantees. “Being able to help predict the changes in the industry is something important. Being proactive is super important and that’s where we are creating a difference,” extols Tina.

Complete Transparency and Control

For the medical billing and coding space, BrightDrive provides a proprietary portal, where customers can access every piece of information with complete transparency. “We show them everything. If it’s bad news, we still share it, and we’ll figure out a strategy to fix it. But there’s complete transparency and what I call over communication. We also use all types of platforms to communicate, we use phones, Microsoft Teams for instant messaging, email, and other forms of communication so that our clients can reach out any time,” explains Tina.

When it comes to the molecular space, equipment is getting more advanced every day, meaning that there are going to be more types of tests that will help with precision medicine for patients. Meanwhile, each patient has specific requirements and treatment types. The need for specific patient care is on the rise and laboratories also play a critical role in this part of healthcare. At this point, BrightDrive helps enhance the offerings of its laboratory customers, ultimately delivering better patient care. “We work compliantly to help our clients get the maximum reimbursement based on the services rendered, while they help the patients get faster treatments more accurately,” points Tina.

The True Partner to Clients

Since opening its doors, BrightDrive has been a pioneer in delivering cutting-edge solutions to its huge clientele. The company started with a focus only on laboratories because it was an underserved market. The skill set needed to really take care of the unique client requirements was not out there. Today, it is Tina’s commitment and unrelenting passion for helping enhance the healthcare space that’s driving BrightDrive to success. As Tina says, “Molecular testing, in general, is an ever-expanding field. Technology is growing quickly. And our job is to assist our clients in staying up to date with the landscape that’s constantly changing. So, bringing new ideas to them, ultimately helps patients get the personalized care that they need.

We’re a true partner to our clients, and we look at their entire ecosystem to ensure that they’re better benefiting from every opportunity that they can.”

As a company focused on the healthcare space, BrightDrive has a variety of missions ready to redefine the industry. Today, the company is all set to diversify and look at other verticals in the healthcare solutions space. “We are working on automation using programmed bots that could seamlessly automate processes with the least number of errors. This will make our solutions more efficient and accurate while enabling our users and partners to get things done better and faster,” conclude Tina.