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Friday, April 19, 2024

Kareo - Streamlining Medical Billing and Patient Care

As the healthcare space is experiencing one of the biggest challenges ever known in history, practices are reaching their highest limits for better patient care and engagement. Independent practices are experiencing an increase in outstanding patient collections and a decrease in net revenue, and a major factor is confusion caused by the outdated patient collections process that practices have in place. This is where Kareo comes into the scene. The company develops advanced billing and engagement solutions to make it easier for practices to provide what patients want and expect. Kareo’s team helps private practices do more and takes great pride in seeing wellness done well.

Together, they work tirelessly for customers, developing products and serving small practices better than ever before.

Kareo is the only cloud-based, clinical, and business management platform designed specifically for independent practice. Its integrated modules work together as part of a seamless platform, so practices have helpful tools to tackle the toughest administrative challenges. These tools include electronic health records, practice management, marketing, patient engagement, and billing software. There are proven, integrated third-party apps and services in Kareo Marketplace to make life even easier. “We strive to not only offer a modern platform that empowers the provider-patient relationship but to be an advocate for independent practices, championing their unique needs in the industry,” says Dan Rodrigues, Founder, and CEO, Kareo.

Kareo Clinical— Electronic Health Records (EHR) software built with the provider in mind—is surprisingly easy to use. Kareo Clinical is cloud-based so there’s no software to download and no hardware to install. After sign up, clinics can simply create a log-in, provide some basic information and the EHR is ready to go. Enhanced EHR functionality makes it easier for independent medical practices to comply with MACRA and earn positive payment adjustments. Meanwhile, the company’s Kareo Engage helps clinics create a superior end-to-end patient experience, getting found online, communicating with patients, to re-care reminders. The result is better care delivery, increased collections, and happier, healthier patients.

Kareo was founded in 2004 and has been in business for over 16 years. Kareo is a privately held company that has raised more than $120 million in investment from top-tier venture capital firms. Today, over 150,000 billers, office managers, doctors, providers, physician assistants, nurse practitioners, and therapists trust Kareo to run a better practice. An instance that portrays Kareo’s value proposition is when the company assisted Life Medical Center, a newly opened practice attempting to get established during the uncertain times of a pandemic. The company wanted to adopt an EMR that combines billing software for a seamless interface. Life Medical Center opened its doors with Kareo just six months ago, and business is already booming. The back office integrates flawlessly with the front office. Notes and lab results are all automated. Most importantly, Life Medical Center began using the Kareo Engage function for patient communications, including marketing flu shots and COVID tests. In a single day, the clinic was able to test 150 people. These were all new patients, so it was a dramatic expansion of the clinic’s base – an excellent way for a new practice to get a foothold in the market. Similarly, Life Medical Center has set up Kareo Engage to follow up each patient visit with a survey request. “Patients are sent an after-visit survey about their experience,” says Dr. Mike Eldirani, founder and owner of Life Medical Center. “Comments are shared on social media. Patients are directed to our Google business page to leave a review as well.”

There are over 80 million patient records currently managed through the Kareo platform. At Kareo customer satisfaction is their primary goal. At Kareo, the company’s mission is to improve lives by freeing practitioner’s hands for the important work of patient care. In the next five years, Kareo will unleash its entrepreneurial spirit to become the market-leading provider of technology-enabled solutions to the business problems faced by independent medical practices. “Our driving mission has always been to help independent practices navigate their toughest challenges, so they can focus on patient care and running a more efficient practice. We’re happy to have been able to respond to the rapid increase in demand and make our telehealth solution even more accessible and robust to meet the evolving needs of providers and their patients,” concludes Rodrigues.

“Our driving mission has always been to help independent practices navigate their toughest challenges, so they can focus on patient care and running a more efficient practice.”


Dan Rodrigues
Founder and CEO


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